Residential Customer Engagement Specialist
Company: VirtualVocations
Location: Des Moines
Posted on: January 28, 2025
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Job Description:
A company is looking for a Residential Customer Engagement
Specialist - Customer Care.
Key Responsibilities
Create meaningful interactions for customers and the sales team
through professionalism and empathy
Serve as the first point of contact for customers, striving for
first call resolution
Utilize resources and CRM tools to efficiently resolve customer
issues and enhance satisfaction
Required Qualifications
High School Diploma required
Proficient in Order Entry platform
Knowledge of MS365
Technically savvy and comfortable with multiple applications in a
mainframe and PC environment
Strong work ethic and commitment to customer service
Keywords: VirtualVocations, Des Moines , Residential Customer Engagement Specialist, Other , Des Moines, Iowa
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