Client Experience Representative
Company: Bank Iowa Corporation
Location: West Des Moines
Posted on: October 4, 2024
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Job Description:
What You'll Be Doing
A Client Experience (CX) Representative is a key role within the
Bank's digital branch operations and services. This role is pivotal
in advancing the bank's digital presence and offerings and is
responsible for delivering exceptional service to current and
prospective clients. Primary responsibilities involve communicating
with clients via phone, chat, email, and secure messaging to ensure
their financial needs are met while enhancing the overall client
experience. This role provides personalized relationship-based
banking services to current and prospective clients. The Client
Experience Representative will be accountable for handling incoming
client inquires, processing transactions and promoting Bank Iowa's
products and services.
An internal candidate located in one of our branch locations may be
considered.
Requirements:
Skills/Experience You'll Need
What you'll love about us
Our team members love working here, and the prevailing reason is
this: our people. In addition to the great team you will be a part
of, here are some of the other reasons why our team members love
working here:
Our People-Centered Culture
At Bank Iowa our purpose is to Empower People, Inspire Success and
Foster Growth. Bank Iowa is one of the leading independent Ag banks
and the second-largest family-owned bank in the state of Iowa. Our
bank family consists of team members and clients throughout Iowa
who we serve in our 22 communities.
At Bank Iowa, we're proud to put people first, and we value our
team members as much as our clients. We support team member
development by focusing on their innate talents and developing
those into areas of strength. We offer an environment where people
care about each other like family. If you're looking for a career
with colleagues who have the opportunity to bring their best, think
big, and enable great things, Bank Iowa is the place for you.
Bank Iowa is an equal opportunity employer with a passion for
creating an inclusive environment where all people are truly
welcomed, valued and respected - for all of who they are -
regardless of differences. All applicants will be considered for
employment without regard to age, race, color, sex, pregnancy,
sexual orientation, gender identity, military service, national
origin, religion, physical or mental disability, genetic
information, or any other classifications protected by applicable
federal, state or local laws.
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Keywords: Bank Iowa Corporation, Des Moines , Client Experience Representative, Other , West Des Moines, Iowa
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