Client Experience Representative
Company: Bank Iowa Corporation
Location: West Des Moines
Posted on: October 4, 2024
Job Description:
What You'll Be DoingA Client Experience (CX) Representative is a
key role within the Bank's digital branch operations and services.
This role is pivotal in advancing the bank's digital presence and
offerings and is responsible for delivering exceptional service to
current and prospective clients. Primary responsibilities involve
communicating with clients via phone, chat, email, and secure
messaging to ensure their financial needs are met while enhancing
the overall client experience. This role provides personalized
relationship-based banking services to current and prospective
clients. The Client Experience Representative will be accountable
for handling incoming client inquires, processing transactions and
promoting Bank Iowa's products and services.
- Engages with current and prospective clients across multiple
channels including inbound calls, chat, secure messages on online
banking platforms, and website contact leads.
- Facilitates various transactions such as check cashing,
deposits, withdrawals, transfers, loan payments, and other typical
transactions. Processes financial transactions efficiently and
accurately.
- Assists clients with a broad range of questions and issues
which include questions about products and services, change of
address, stop payments, etc.
- Opens and supports all phases of opening new accounts, both
online and via phone, for new and prospective clients.An internal
candidate located in one of our branch locations may be
considered.Requirements:Skills/Experience You'll Need
- High School diploma or equivalent required. College degree
preferred.
- 0-2 years customer service experience; previous banking
experience a plus and/or understanding of bank products and
services, including the rules, regulations, policies and
procedures.
- Ideal candidates will have strong customer service skills,
strong attention to detail, have the ability to multi-task, possess
strong communication skills, exhibit critical thinking and
exemplary judgement and problem-solving skills as well as exhibit
systems/technology proficiency and navigation.What you'll love
about usOur team members love working here, and the prevailing
reason is this: our people. In addition to the great team you will
be a part of, here are some of the other reasons why our team
members love working here:
- A competitive financial package we want you to bring your best
so in addition to your compensation, every team member receives a
bonus opportunity, a generous 401k match, and discretionary profit
sharing.
- Robust benefits and wellness - we are proud to offer health,
dental and vision insurance as well as a wellness program designed
to help drive down your premiums for benefits-eligible team
members. Our wellness initiatives promote positive change and allow
our team members to think big.
- Blending work and life - As a people-centered organization,
each team member is provided a generous PTO bank. Bank Iowa team
members receive 11 paid observed holidays, 100% paid parental
leave, an opportunity for sabbatical leave, generous bereavement,
and an employee assistance program designed to support team members
throughout various stages in their lives.
- Continued learning opportunities - Bank Iowa enables great
things and supports team member development at every stage of your
career. Our development approach focuses on your innate talents and
developing those into areas of strengths. Learning experiences are
available in formal & informal training settings, as well as,
on-the-job training. Development programs are available in-person
and online. Our tuition reimbursement program is available to
support formal education programs.
- Community Involvement - Our team members are active members of
their communities and people-centered. Bank Iowa aspires to be a
center of influence in each of the 22 communities we are located
in. In addition to company-sponsored volunteer opportunities, we
offer paid volunteer time off (VTO), which allows team members to
give their time to organizations they care about, without having to
use PTO.
- Recognition - Bank Iowa is proud of our team members who Live
our Values. Our peer nominated recognition program presented
annually, recognizes and celebrates team members who exemplified
our values from the past year.Our People-Centered CultureAt Bank
Iowa our purpose is to Empower People, Inspire Success and Foster
Growth. Bank Iowa is one of the leading independent Ag banks and
the second-largest family-owned bank in the state of Iowa. Our bank
family consists of team members and clients throughout Iowa who we
serve in our 22 communities.At Bank Iowa, we're proud to put people
first, and we value our team members as much as our clients. We
support team member development by focusing on their innate talents
and developing those into areas of strength. We offer an
environment where people care about each other like family. If
you're looking for a career with colleagues who have the
opportunity to bring their best, think big, and enable great
things, Bank Iowa is the place for you.Bank Iowa is an equal
opportunity employer with a passion for creating an inclusive
environment where all people are truly welcomed, valued and
respected - for all of who they are - regardless of differences.
All applicants will be considered for employment without regard to
age, race, color, sex, pregnancy, sexual orientation, gender
identity, military service, national origin, religion, physical or
mental disability, genetic information, or any other
classifications protected by applicable federal, state or local
laws.PI0e92b2d5c27e-31191-35684909
Keywords: Bank Iowa Corporation, Des Moines , Client Experience Representative, Other , West Des Moines, Iowa
Didn't find what you're looking for? Search again!
Loading more jobs...