CLAIMS TELEPHONIC INITIATION REPRESENTATIVE (REMOTE AVAILABLE)
Company: Lincoln Financial Group
Location: Des Moines
Posted on: October 3, 2024
Job Description:
Alternate Locations: Work from HomeWork
Arrangement:Hybrid/Flexible : Work at home and use the office as
appropriate for in-person collaboration.Relocation assistance: is
not available for this opportunity.Requisition #: 73121The Role at
a GlanceWe are excited to bring on a Telephonic Initiation
Representative to join our claimant excellence team supporting
Group Protection in a remote environment. ------Background Details
:The Claimant Excellence Team will provide you with several weeks
of paid training, coaching and development to perform in this
fast-paced environment. ------As a Telephonic Initiation
Representative, you will be responsible for answering claimants
calls regarding disability and FMLA claims in a call center
environment. You will be the first point in contact for the
employee (member) and initiating claims or leaves to provide a
positive customer experience during their specific challenge. As a
member of the team, you will educate the customer on their claim or
leave needs and advise of next steps in the process. This
opportunity will provide insight into the world of group insurance
administration while gaining new skills through a defined career
pathing and development program. If this sounds like a role for
you, please read on! ---What you'll be doing
- Communicate with roughly 50-60 customers throughout the day,
answering questions and initiating their claim through the
utilization of multiple applications and platforms. ---
- Provide education to the customer/employer regarding the
product (primary products: FMLA and disability) while having a
strong focus on attention to detail to ensure the claim/leave is
taken and notated appropriately. ---
- Communicate effectively through email/phone with
internal/external stakeholders in a customer centric and
professional demeanor while recognizing what needs to be done to
meet customers' expectations and demonstrates
flexibility/responsiveness to meet customer needs on routine work
independently. ---
- Identifies, recommends and champions process improvements and
organizational initiatives to positively influence the team and
quality. ---
- Training Schedule: Monday - Friday 9:00am - 5:30pm EST 6 weeks
(no time off during training).---
- Regular Full Time Schedule: Must be available to work an 8 hour
shift Monday through Friday between the hours of 8:00am to 11:00pm
EST.---
- Regular Part Time Schedule: Must be available to work a 10 hour
shift on Mondays plus an 8 hour shift one other day of the week
between the hours of 8:00am and 11:00pm EST.---What we're looking
forMust-have experience (Required) : ---High School Diploma or GED
---
- 0-1+ years of administrative support, customer service and/or
data entry that directly with the specific responsibilities for
this position ---
- Ability to communicate effectively (verbal/written) ---
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint,
Outlook) ------Must-have capabilities :---
- Must have internet bandwidth of 12 Mbps (Megabits per second).
Preferred bandwidth is 25 Mbps to perform at full capacity. *To
check internet speed, go to 'Google' and type in 'Speed Test' and
simply select 'Run Speed Test'. This will run for roughly 30
seconds. Once complete you will receive a display showing your
internet bandwidth. ------Nice-to have Experience (Preferred): ---
- Data entry and research experience in a fast-paced environment
---
- Ability to maneuver through multiple systems as neededWhat's it
like to work here?At Lincoln Financial Group, we love what we do.
We make meaningful contributions each and every day to empower our
customers to take charge of their lives. Working alongside
dedicated and talented colleagues, we build fulfilling careers and
stronger communities through a company that values our unique
perspectives, insights and contributions and invests in programs
that empower each of us to take charge of our own future.What's in
it for YOU:
- A clearly defined career framework to help you successfully
manage your career
- Leadership development and virtual training opportunities
- PTO/parental leave
- Competitive 401K and employee benefits
(https://hrdirectdocs.lfg.com/misc/HR/Recruiting/BenefitsResourcesGuide.pdf)
- Free financial counseling, health coaching and employee
assistance program
- Tuition assistance program
- A leadership team that prioritizes your health and well-being;
offering a remote work environment and flexible work hybrid
situations
- Effective productivity/technology tools and trainingPay Range:
$20.77Actual base pay could vary based on non-discriminatory
factors including but not limited to work experience, education,
location, licensure requirements, proficiency and qualifications
required for the role. The base pay is just one component of
Lincoln's total rewards package for employees. In addition, the
role may be eligible for the Annual Incentive Program, which is
discretionary and based on the performance of the company, business
unit and individual. Other rewards may include long-term
incentives, sales incentives and Lincoln's standard benefits
package.About The CompanyLincoln Financial Group helps people to
plan, protect and retire with confidence. As of Dec. 31, 2022,
approximately 16 million customers trust our guidance and solutions
across four core businesses - annuities, life insurance, group
protection and retirement plan services. As of September 30, 2023,
the company had $290 billion in end-of-period account balances, net
of reinsurance. Headquartered in Radnor, Pa., Lincoln Financial
Group is the marketing name for Lincoln National Corporation (NYSE:
LNC) and its affiliates. Learn more at LincolnFinancial.com.Lincoln
is committed to creating a diverse and inclusive
(https://www.lfg.com/public/aboutus/companyoverview/diversityinclusion?audience_page_id=1422918942386)
environment and is proud to be an equal opportunity employer. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, gender, gender identity or
expression, sexual orientation, national origin, genetics,
disability, age, or veteran status.Follow us on Facebook
(http://www.facebook.com/lincolnfinancialgroup) , Twitter
(https://mobile.twitter.com/lincolnfingroup) , LinkedIn
(https://www.linkedin.com/company/4307?trkInfo=tas%3Alincoln+financial%2Cidx%3A3-1-3&trk=tyah)
, and Instagram (https://www.instagram.com/lincolnfingroup/) . Sign
up for email alerts at http://newsroom.lfg.comBe Aware of
Fraudulent Recruiting ActivitiesIf you are interested in a career
at Lincoln, we encourage you to review our current openings and
apply on our website. Lincoln values the privacy and security of
every applicant and urges all applicants to diligently protect
their sensitive personal information from scams targeting job
seekers. These scams can take many forms including fake employment
applications, bogus interviews and falsified offer letters.Lincoln
will not ask applicants to provide their social security numbers,
date of birth, bank account information or other sensitive
information in job applications. Additionally, our recruiters do
not communicate with applicants through free e-mail accounts
(Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat
rooms. We will never ask applicants to provide payment during the
hiring process or extend an offer without conducting a phone, live
video or in-person interview. Please contact Lincoln's fraud team
at fraudhotline@lfg.com if you encounter a recruiter or see a job
opportunity that seems suspicious.Additional InformationThis
position may be subject to Lincoln's Political Contribution Policy.
An offer of employment may be contingent upon disclosing to Lincoln
the details of certain political contributions. Lincoln may decline
to extend an offer or terminate employment for this role if it
determines political contributions made could have an adverse
impact on Lincoln's current or future business interests,
misrepresentations were made, or for failure to fully disclose
applicable political contributions and or fundraising
activities.Any unsolicited resumes/candidate profiles submitted
through our web site or to personal e-mail accounts of employees of
Lincoln Financial Group are considered property of Lincoln
Financial Group and are not subject to payment of agency
fees.Lincoln Financial Group ("LFG") is an Equal Opportunity
employer and, as such, is committed in policy and practice to
recruit, hire, compensate, train and promote, in all job
classifications, without regard to race, color, religion, sex
(including pregnancy), age, national origin, disability, sexual
orientation, gender identity and expression, Veteran status, or
genetic information. Applicants are evaluated on the basis of job
qualifications. If you are a person with a disability that impedes
your ability to express your interest for a position through our
online application process, or require TTY/TDD assistance, contact
us by calling 260-455-2558.This Employer Participates in E-Verify.
See the E-Verify (https://www.e-verify.gov) notices.Este Empleador
Participa en E-Verify. Ver el E-Verify
(https://www.e-verify.gov/es) avisos.Lincoln Financial Group (LFG)
is an Equal Opportunity employer and, as such, is committed in
policy and practice to recruit, hire, compensate, train and
promote, in all job classifications, without regard to race, color,
religion, sex (including pregnancy), age, national origin,
disability, sexual orientation, gender identity and expression,
veterans status, or genetic information. Opportunities throughout
LFG are available to employees and applicants and are evaluated on
the basis of job qualifications. We have a drug free work
environment and we perform pre-employment substance abuse
testing.
Keywords: Lincoln Financial Group, Des Moines , CLAIMS TELEPHONIC INITIATION REPRESENTATIVE (REMOTE AVAILABLE), Other , Des Moines, Iowa
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