DEMONSTRATOR

Company: Hy-Vee
Location: Des Moines
Posted on: November 11, 2024

Job Description:

At Hy-Vee our people are our strength. We promise a helpful smile in every aisle and those smiles can only come from a workforce that is fully engaged and committed to supporting our customers and each other.

Job Description:

Job Title: Demonstrator

Department: Grocery

FLSA: Non-Exempt

General Function:

Provides prompt, efficient and friendly customer service. Prepares a demonstration of a product for the customers in the store. Offers customers samples of the product, explains the product and makes suggestions for preparation.

Core Competencies:

• Partnerships
• Growth mindset
• Results oriented
• Customer focused
• Professionalism Reporting Relations:
  
  Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of; Store Operations, Perishables, and Health Wellness Home, Service Managers
  
  Direct Reports: None
  
  Primary Duties and Responsibilities:
  • Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
  • Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
  • Makes an effort to learn customers' names and to address them by name whenever possible.
  • Assists customers by: (examples include)
    • escorting them to the products they're looking for
    • securing products that are out of reach
    • loading or unloading heavy items
    • making note of and passing along customer suggestions or requests
    • performing other tasks in every way possible to enhance the shopping experience.
      • Answers the telephone promptly when called upon and provides friendly, helpful service to customers who call.
      • Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
      • Prepares product for sampling.
      • Offers samples to customers.
      • Answers customers' product related questions.
      • Explains products and makes suggestions on preparation.
      • Organizes items needed to do demonstration.
      • Insures adequate supplies are available.
      • Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
      • Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
      • Adheres to company policies and individual store guidelines.
      • Reports to work when scheduled and on time. Secondary Duties and Responsibilities:
        • Stocks supplies needed for demonstration.
        • Assists in other areas of store as needed.
        • Performs other job related duties and special projects as required. Education and Experience:
          
          High school or equivalent experience. Less than six months of similar or related work experience.
          
          Physical Requirements:
          • Must be physically able to perform light work exerting up to 20 pounds of force occasionally; up to 10 pounds of force frequently; and a negligible amount of force constantly to move objects.
          • Visual requirements include vision from less than 20 inches to more than 20 feet with or without correction, depth perception, color vision, and field of vision.
          • Must be able to perform the following physical activities: Climbing, balancing, stooping, kneeling, reaching, standing, walking, pulling, lifting, grasping, feeling, talking, hearing, and repetitive motions. Knowledge, Skills, Abilities and Worker Characteristics:
            • Must have the ability to carry out detailed but uninvolved written or verbal instructions; deal with a few concrete variables.
            • Ability to do simple addition and subtraction; copying figures, counting and recording.
            • Must have the ability to have increased contact with people, interview or advise people.
              
              Working Conditions:
              
              This position is exposed to dirt, noise, and potential electrical shock on a daily basis. This is a fast pace work environment.
              
              Equipment Used to Perform Job:
              
              Grill and kitchen utensils.
              
              Contacts:
              
              Has daily contact with the general public.
              
              Are you ready to smile, apply today.

Keywords: Hy-Vee, Des Moines , DEMONSTRATOR, Hospitality & Tourism , Des Moines, Iowa