Regional Service Manager - Midwest Region
Company: QuidelOrtho
Location: Des Moines
Posted on: October 18, 2024
Job Description:
The OpportunityQuidelOrtho unites the strengths of Quidel
Corporation and Ortho Clinical Diagnostics, creating a
world-leading in vitro diagnostics company with award-winning
expertise in immunoassay and molecular testing, clinical chemistry
and transfusion medicine. We are more than 6,000 strong and do
business in over 130 countries, providing answers with fast,
accurate and consistent testing where and when they are needed most
- home to hospital, lab to clinic.Our culture puts our team members
first and prioritizes actions that support happiness, inspiration
and engagement. We strive to build meaningful connections with each
other as we believe that employee happiness and business success
are linked. Join us in our mission to transform the power of
diagnostics into a healthier future for all.The RoleAs we continue
to grow as QuidelOrtho, we are seeking a Regional Service Manager,
Midwest Region. This is a remote position that will lead the
Midwest region covering North Dakota, South Dakota, Nebraska,
Minnesota, Iowa, Wisconsin, and Upper Michigan.. This is a field
based, remote position that offers a company car, gas card, laptop,
cell phone, and all vehicle maintenance will be covered by
QuideOrtho. Candidates must reside within the Midwest Region in the
US.The Responsibilities
- Directly interacts with customers to evaluate satisfaction with
field performance and to help build a stronger relationship between
customers and QuidelOrtho.
- Effectively organizes and communicates field issues to be
discussed with customers and ensures all feedback is acted on and
communicated to the appropriate divisions with QuidelOrtho
- Works with local Sales management to fully integrate the
functions of Ortho Care with Regional Sales goals
- Assesses, outlines, and communicates the local activities
needed to support regional sales goals, focusing on customer
retention/growth and teamwork between Sales and Ortho Care
- Manages a team of approximately 15 Field Engineers and Senior
Field Engineers, providing feedback on performance vs. goals and
compliance with company and safety policies
- Responsible for hiring, training, and coaching new hires within
their Region
- Coordinates the resources to deliver service, periodic
maintenance, modifications, implementations and training of
equipment within Area to meet required business objectives
- Work directly with the Area Sales Directors to retain and grow
business and engage in the planning and development of strategies
to meet or exceed business objectives
- Plans and executes region activities to support divisional and
company goals, ensuring that all activities are aligned with the
accomplishment of business objectives
- Work with Learning & Development team to identify and implement
initiatives that optimize team productivity, drive bench
development, and support organizational talent
cross-pollination
- Perform other work-related duties as assignedThe
IndividualCandidates should be aware that the Company currently
requires customer-facing workers to meet Customer Credentialing
requirements which may include but are not limited to, up to date
immunizations. The Company is an equal opportunity employer and
will provide reasonable accommodation to those unable to be
vaccinated where it is not an undue hardship to the company to do
so as provided under federal, state, and local law.Required:
- Education:BA/BS Degree in Business Management, Science or
Engineering or equivalent 10 years field service experience
- Experience: 10+ years of direct experience in a field
environment, supporting hardware, software, and/or applications at
client sites
- Proven track record in organizational development and field
service management
- Superior people management and people development skills
- Marketing, Service Planning and Administration, Product
Management or other equivalent experience
- Advanced listening, verbal, and written communication
skills
- Must stay accessible at all times to customers, direct reports,
management and related workgroups, through various company provided
communication media (phone, e-mail)
- Travel approximately 75% of time, including weekends/nights
(both by plane and car)The Key Working RelationshipsInternal
Partners:
- Field Service: Field Service Engineer Associates, Senior Field
Service Engineers, Area Service Engineers, Regional Service
Managers, Area Service Directors
- Sales: Area Sales Directors, Account Managers, Strategic
Account Executives, Business Development Managers, Channel Sales
Managers
- Technical Specialists, Field Application Specialists, Area
Technical Specialists, Technical Support Specialists
- Interacts with other aspects of the organization as required
(e.g., Finance, HR, IT, Customer Service, etc.)External Partners:
- Customers including but not limited to Laboratory Managers,
SupervisorsThe Work EnvironmentTypical field based environment.
Ability to be accessible to customers and direct reports, or other
related work groups outside normal working hours required. Must
have the discipline, organization skills and self-motivation to
work autonomously in a home office environment. Must maintain a
valid driver's license and must own and maintain an automobile
suitable for travel to customer sites, airport, etc. Travel
includes airplane, train, automobile, and overnights. On a typical
workday, 80% of time meeting with people, 20% of the time on
computer, doing paperwork, or on phone.The Physical DemandsSpecific
vision abilities required by this job include close vision,
distance vision, peripheral vision, depth perception, and ability
to adjust focus. While performing the duties of this job, regularly
required to use hands to finger, handle, or feel and talk or hear.
Frequently required to stand, walk, bend, twist, reach and sit.
Occasionally required to reach, kneel, squat, or balance. Must be
physically able to travel up to 75%.Must be able to lift up to 50
pounds.Salary TransparencyThe salary range for this position takes
into account a wide range of factors including education,
experience, knowledge, skills, geography, and abilities of the
candidate, in addition to internal equity and alignment with market
data. At QuidelOrtho, it is not typical for an individual to be
hired at or near the top range for their role and compensation
decisions are dependent on that facts and circumstances of each
case. The salary range for this position is $100,000 to $135,000
and is bonus eligible. QuidelOrtho offers a comprehensive benefits
package including medical, dental, vision, life, and disability
insurance, along with a 401(k) plan, employee assistance program,
Employee Stock Purchase Plan, paid time off (including sick time)
and paid Holidays. All benefits are non-contractual, and
QuidelOrtho may amend, terminate, or enhance the benefits provided,
as it deems appropriate.Equal OpportunityQuidelOrtho believes in
Equal Opportunity for all and is committed to ensuring all
individuals, including individuals with disabilities, have an
opportunity to apply for those positions that they are interested
in and qualify for without regard to race, religion, color,
national origin, citizenship, sex, sexual orientation, gender
identity, age, veteran status, disability, genetic information, or
any other protected characteristic. QuidelOrtho is also committed
to providing reasonable accommodations to qualified individuals so
that an individual can perform the duties. If you are interested in
applying for an employment opportunity and require special
assistance or an accommodation to apply due to a disability, please
contact us at #LI-CG1 #LI-Remote
Keywords: QuidelOrtho, Des Moines , Regional Service Manager - Midwest Region, Executive , Des Moines, Iowa
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